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This privacy notice tells you what to expect us to do with your personal information.
· Contact details
· What information we collect, use, and why
· Lawful bases and data protection rights
· Where we get personal information from
· How long we keep information
· Who we share information with
· Sharing information outside the UK
· How to complain
Contact details
Contact details
Email
Email
hello@alivewithchronicillness.com
What information we collect, use, and why
What information we collect, use, and why
We collect or use the following information to provide services and goods, including delivery:
· Names and contact details
· Health information (including dietary requirements, allergies and health conditions)
· Photographs or video recordings
· Call recordings
· Records of meetings and decisions
· Information relating to compliments or complaints
We also collect or use the following information to provide services and goods, including delivery:
· Health information
We collect or use the following personal information for dealing with queries, complaints or claims:
· Names and contact details
· Relevant information from previous investigations
· Correspondence
Lawful bases and data protection rights
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
Your right of access: You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here: https://ico.org.uk/for-organisations/advice-for-small-organisations/create-your-own-privacy-notice/your-data-protection-rights/#roa.
Your right to rectification: You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here: https://ico.org.uk/for-organisations/advice-for-small-organisations/create-your-own-privacy-notice/your-data-protection-rights/#rtr.
Your right to erasure - You have the right to ask us to delete your personal information. You can read more about this right here: https://ico.org.uk/for-organisations/advice-for-small-organisations/create-your-own-privacy-notice/your-data-protection-rights/#rte
Your right to restriction of processing: You have the right to ask us to limit how we can use your personal information. You can read more about this right here: https://ico.org.uk/for-organisations/advice-for-small-organisations/create-your-own-privacy-notice/your-data-protection-rights/#rtrop
Your right to object to processing: You have the right to object to the processing of your personal data. You can read more about this right here: https://ico.org.uk/for-organisations/advice-for-small-organisations/create-your-own-privacy-notice/your-data-protection-rights/#rto.
Your right to data portability: You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here: https://ico.org.uk/for-organisations/advice-for-small-organisations/create-your-own-privacy-notice/your-data-protection-rights/#rtdp.
Your right to withdraw consent: When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here: https://ico.org.uk/for-organisations/advice-for-small-organisations/create-your-own-privacy-notice/your-data-protection-rights/#rtwc
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide services and goods are:
· Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
· Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
· Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
· Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
· Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Where we get personal information from
Where we get personal information from
· Directly from you
How long we keep information
How long we keep information
Information is only retained for so long as necessary to fulfill the purposes it was collected for including, legal, accounting or reporting requirements.
Podcast guests are required to sign a release form, these are stored indefinitely in order to retain a record of consent.
Who we share information with
Who we share information with
Others we share personal information with
Others we share personal information with
· Organisations we need to share information with for safeguarding reasons
· Organisations we’re legally obliged to share personal information with
· Emergency services
· Publicly on our website, social media or other marketing and information media
Sharing information outside the UK
Sharing information outside the UK
Where necessary, we may transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place.
For further information or to obtain a copy of the appropriate safeguard for any of the transfers below, please contact us using the contact information provided above.
Organisation name: Google LLC
Category of recipient: Technology
Country the personal information is sent to: Worldwide Cloud Storage
How the transfer complies with UK data protection law: Google Cloud manages the transfer of information on their servers where our information is stored, including determining the geographical location the data is stored in. They maintain mechanisms facilitating GDPR compliant transfers. Read more about their policy and GDPR commitment here: https://cloud.google.com/privacy/gdpr.
How to complain
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Last updated
Last updated
3 December 2024
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